Gamble Responsibly

Our commitment

Alpha Interactive Solutions N.V., operator of mrjames-casino.co.uk, is committed to promoting responsible gaming and to ensuring that players can enjoy gambling in a safe and controlled manner. Gambling is intended solely as a form of entertainment for adults and must never be regarded as a means of earning money or resolving financial difficulty. Access to gambling services is restricted to persons who have reached the legal age permitted in their jurisdiction of residence. We encourage all players to remain mindful of their habits and to make use of the tools and resources described on this page whenever needed.

Problem signs

Gambling can become harmful when it is no longer controlled. The following signs may indicate that a person's gambling habits require attention:

Spending more money or time on gambling than originally intended
Chasing losses by placing further bets in an attempt to win back money already lost
Neglecting work, studies, family or social responsibilities because of gambling
Borrowing money, selling possessions or using funds meant for essential expenses to gamble
Feeling restless, anxious or irritable when attempting to reduce or stop gambling
Hiding the extent of one's gambling from family members or friends

If any of these signs are recognised, it is advisable to seek support and to consider the control options described below.

Self-exclusion

Players who wish to stop gambling may choose to exclude themselves voluntarily. Self-exclusion can typically be set for a defined period, such as a number of months or years, or requested indefinitely. During the chosen period, access to gambling activity is suspended, and accounts are not permitted to be reopened or marketing material sent until the exclusion period has ended.

Control options

Licensed gambling platforms generally make a range of tools available so that players can set boundaries that suit their personal circumstances. These typically include:

Deposit limits, allowing a player to cap the amount of money that can be added to an account over a daily, weekly or monthly period
Loss limits, restricting the amount a player may lose within a chosen timeframe
Time limits, which cap the total duration of play permitted within a given period
Session limits, which bring a playing session to a close automatically after a set length of time
Reality checks, which display periodic reminders during play showing how long a session has lasted and, where applicable, the amount wagered or spent

These tools can usually be adjusted through a player's account settings, and requests to lower a limit generally take effect immediately, while requests to raise a limit may be subject to a short waiting period.

Support resources

Anyone concerned about their own gambling, or about the gambling of someone close to them, is encouraged to seek help. The following national helpline is available free of charge:

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

In addition to professional helplines, anonymous self-help groups exist in many communities and offer peer support to individuals affected by gambling, following a format similar to other mutual support fellowships. Seeking support at an early stage can make a significant difference in regaining control.

Contact

Responsible gaming inquiries: [email protected]